Royal Mail gets Twitter

I’d Tweeted my gripes with parcel delivery to @RoyalMail to see if they’d respond.

I was impressed to quickly receive a direct message with an incident number and an email address to write to if I wanted to raise a complaint.

I don’t necessarily expect anything to happen to the quality of our parcel deliveries as a result – there’s always the worry that it will get worse – but it’s nice to think someone at the Royal Mail cares.

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